Job Description

This person is available at a location to handle client complaints and be an information source for tax or technical questions. The Office Supervisor is ultimately responsible for daily reports to the Company Store Area Developer

Character Traits and Skills

· Motivated and flexible

· Self-starter

· Previous tax and computer experience is a plus but not a necessity

· Delegates effectively

· Good organizational and communication skills

· Positive attitude

· Sense of urgency

Duties

· Prepares daily reports for the Area Developer or District Manager

· Prepares weekly employee schedules

· Handles client complaints

· Enforces tax, policy and procedure changes

· Promotes quality customer service

· Oversees all aspects of the Tax Office and/or Processing Center

· Prepares taxes as needed