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posted almost 7 years ago

Job Description

Description

Massage Envy’s mission is to provide a pathway to wellness, well-being, and worth through professional, convenient, and affordable massage therapy and spa services. Each day, our network of regional developers, franchisees, therapists and employees, strive to live out this mission through the work they do.

Massage Envy is the world’s largest provider of professional therapeutic massage, with over 800 retail massage clinics across the United States. Over 17,000 licensed massage therapists serve our 1,000,000+ members through our network of clinics and spas, now open in 43 states.


Job Title:
Junior Clinic Administrator (Full-time)

Reports To: Clinic Administrator/Franchise Owner

Pay: Per hour

Function: Assists in the daily operations of the clinic


Principle Duties:


  • Providing excellent service to members/guests by answering phone calls, setting
  • appointments, greeting members/guests upon arrival and selling memberships.
  • Assists in maintaining professional front desk and reception area.
  • Assists in administrative tasks including but not limited to filing, member maintenance, and data entry of client records and customized experience forms.
  • Assists in maintaining cleanliness of clinic.
  • Manages clinic in absence of Clinic and Assistant Clinic Administrator.
  • Various duties as assigned by Clinic Management.


Top Priorities:

  • Ensure great customer experiences
  • Focus on daily key performance indicators to drive profitability
  • Coach and train sales associates and therapists on sales process
  • Maintain an impeccable, clean clinic
  • Close 25% or greater membership sales

 Requirements

Experience required for Junior Clinic Administrator

  • Successful candidates are outgoing, talkative and thrive in a fast-paced, team-oriented environment
  • Customer service and sales experience preferred
  • Ability to effectively communicate with members/guests on membership benefits,
  • and clinic policies and procedures
  • Ability to work independent of upper management
  • Management experience helpful
  • Ability to work cohesively with others in a fun, fast past environment.
  • Must be customer service oriented and able to communicate effectively with
  • clients, clinic management and sales staff
  • Able to work flexible days and hours, including nights and weekends