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Last Call by Neiman Marcus

Neiman Marcus Stores are located in the most affluent markets in the United States with a presence in Florida, California and Texas. From the finest designer and luxury merchandise for men and women to precious jewelry, beauty and home decor, we offer our customers an impeccable and irresistible array of choices. Since 1907, Neiman Marcus has served our discerning and sophisticated customers with gracious and attentive service.

All Last Call by Neiman Marcus jobs
15 applicants
posted over 6 years ago

Job Description

Job Summary
 
A Customer Service Representative is responsible for providing guidance in support of the HR/CS Manager at the point-of purchase regarding purchases, returns/exchanges, cash office auditing, new accounts and mailing list additions. 
 
Job Duties
  • Primary duties include ringing sales and handling customer's objections regarding returns/exchanges or pricing discrepancies
  • Responsible for selling new account and e-mail benefits/features
  • Handle drawer/vault audits, on occasion handle scheduling and assist employees with timekeeping edits, etc
  • Performs additional tasks as required
Job Requirements
  • Customer Focus
  • Conflict Management
  • Functional/Technical Skills
  • Planning
  • Building Effective Teams

    High school diploma/equivalency required. Excellent verbal/written skills with a minimum of 1 year's retail experience and prior customer service experience in a supervisory role. Excellent organizational skills, conflict resolution/problem-solving abilities, and intermediate math and accounting skills. This person must possess a professional demeanor.

    To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.