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Guest Services
Full Time
0 applicants
posted over 8 years ago

Job Description

The Hampton Inn & Suites in Annapolis, MD is looking for a Guest Service Representative. This position is responsible for attending to the needs of guests, especially during the check-in/check-out processes. Essential job functions include: providing information to guests about hotel policies, services and amenities; responding to requests from guests for assistance and information; providing information to guests about the local area (e.g., directions, places to eat); selling rooms to “walk-in” customers; entering/changing reservation information on the computer system; posting charges to guest accounts; explaining charges which appear on guest accounts; processing payments from guests; making necessary corrections to guest accounts; informing housekeeping department about room status/availability; listening for and responding to guest complaints; operating hotel switchboard or PBX; taking messages for guests/co-workers; cleaning the front desk area; maintaining daily logs and balancing shift work and cash drawers; maintaining the hotel’s safety and security standards; meeting hotel standards for guest service and work habits; and other duties as assigned.